M1 users experience broadband outage on first day of Chinese New Year

M1 users experience broadband outage on first day of Chinese New Year

03-Feb-2022 Intellasia |
Yahoo News Singapore |
5:02 AM

M1 customers across Singapore on Tuesday (1 February) experienced broadband outage lasting close to two hours.

In a post on its Facebook page at 7.10pm, M1 said it received reports that some customers may be experiencing difficulties in accessing fixed broadband services, and that it was rectifying the issue.

At 8.50pm, M1 said it had restored broadband services and its engineers would continue to monitor the situation. “For customers who are still experiencing difficulty connecting to network, please reboot your router. We apologise for the inconvenience caused.”

Many M1 customers took to the operator’s Facebook page to express their frustrations with the widespread outage on the first day of Chinese New Year.

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One user by the name of Sim Chee Keong tagged the Infocomm Development Authority of Singapore (IMDA) in a comment on M1′s post and requested to seek compensation from the operator. “This is not acceptable that M1 only said ‘some’ customers are affected only,” Sim wrote.

Despite M1′s instruction for affected customers to reboot their routers for the broadband service to resume, a number of users across the island complained that they were still unable to access the internet after following the instruction. Among them were users living in Jurong East, Marsiling and Pasir Ris.

M1 was previously sanctioned by IMDA for broadband service disruptions that occurred in 2020. It was fined $400,000 for the disruptions on 12 May 2020 and 13 May 2020 that lasted 23 hours and six hours respectively, affecting tens of thousands of subscribers.

Category: Singapore

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